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Medical Care Research and Review
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What's this?

A Survey of Hospital Quality Improvement Activities

Alan B. Cohen

Boston University Health Policy Institute

Joseph D. Restuccia

Boston University School of Management

Michael Shwartz

Boston University School of Management

Jennifer E. Drake

Boston College

Ray Kang

Health Research and Educational Trust

Peter Kralovec

Health Forum of the American Hospital Association

Sally K. Holmes

Boston University Health Policy Institute

Frances Margolin

Health Research and Educational Trust

Deborah Bohr

Health Research and Educational Trust

Five years after the Institute of Medicine (IOM) called for a redesigned U.S. health care system, relatively little was known about the extent to which hospitals had undertaken quality improvement (QI) efforts to address deficiencies in patient care. To examine the state of hospital QI activities in 2006, the authors designed and conducted a survey of short-term, general hospitals with 25 or more beds. In a sample of 470 hospitals, they found that many were actively engaged in improvement efforts but that these activities varied in method and impact. Hospitals with high levels of perceived quality, as reflected in assessments by their quality managers, were more likely to have embraced QI as a strategic priority, employed quality practices and processes consistent with IOM aims, fostered staff training and involvement in QI methods, engaged in an array of QI activities and clinical QI strategies, and maintained staffing levels favoring fewer patients per nurse.

Key Words: quality of care • quality improvement • hospitals

This version was published on October 1, 2008

Medical Care Research and Review, Vol. 65, No. 5, 571-595 (2008)
DOI: 10.1177/1077558708318285


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