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Medical Care Research and Review
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It Isn't Just about Choice: The Potential of a Public Performance Report to Affect the Public Image of Hospitals

Judith H. Hibbard

Jean Stockard

Martin Tusler

University of Oregon

Can a well-designed public performance report affect the public image of hospitals? Using a pre/postdesign and telephone interviews, consumer views and reports of their use of public hospital report are examined. The findings show that the report did influence consumer views about the quality of individual hospitals in the community 2 to 4 months after the release of the report.

Key Words: quality of health care • report cards • hospital performance

Medical Care Research and Review, Vol. 62, No. 3, 358-371 (2005)
DOI: 10.1177/1077558705275415
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