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Effect of CAHPS Performance Information on Health Plan Choices by Iowa Medicaid Beneficiaries

RAND

Marc N. Elliott

RAND

Pamela Farley Short

Pennsylvania State University

Peter Damiano

University of Iowa

David E. Kanouse

RAND

Ron D. Hays

RAND and University of California, Los Angeles

This evaluation tested if Consumer Assessment of Health Plans Study (CAHPS) information on plan performance affected health plan choices by new beneficiaries in Iowa Medicaid. New cases entering Medicaid in selected counties during February through May 2000 were assigned randomly to experimental or control groups. The control group received standard Medicaid enrollment materials, and the experimental group received these materials plus a CAHPS report. We found that CAHPS information did not affect health plan choices by Iowa Medicaid beneficiaries, similar to previously reported findings for New Jersey Medicaid. However, it did affect plan choice in an earlier laboratory experiment. The value of this information may be limited to a subset of receptive

Medical Care Research and Review, Vol. 59, No. 3, 319-336 (2002)
DOI: 10.1177/107755870205900305


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